Customer Orders & Support Specialist (Flexible Hours)

Packaging-Corporation-of-America; Milwaukee (WI); On-site; USD 46,000 - 69,000; Full time

Job summary

Packaging-Corporation-of-America is seeking a Customer Service Representative to deliver superior support to customers, including inquiries about product availability, pricing, freight rates, and order status. You will help with scheduling, invoicing, and resolving billing questions to ensure customer satisfaction.

You will coordinate with Sales, design, and production teams to meet customer requirements, manage inventory, and maintain organized files while adapting to a fast-paced environment

Qualifications

• Education equivalent to high school diploma required.
• Two (2) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.
• Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook.

Responsibilities

• Receive, process, and track assigned orders through to scheduling.
• Consult with internal departments to ensure on-time delivery and accurate invoicing.
• Communicate significant information regarding customer accounts/orders to Sales and other departments.
• Coordinate requests for product specifications, availability, shipping, quotations and estimates.
• Serve as a link between customer and design, sales, and production teams to meet customer requirements.
• Maintain organized customer files.
• Investigate and resolve customer complaints including billing issues and escalate as needed.
• Manage on-hand inventory levels and reconcile to customer orders, forecast and just-in-time schedules.

Skills

Customer service

Communication

Attention to detail

Time management

Active listening

Education

High school diploma

Associates degree preferred

Tools

Microsoft Word

Excel

Outlook

Order entry system

Job description

Packaging-Corporation-of-America is seeking a Customer Service Representative to deliver superior support to customers, including inquiries about product availability, pricing, freight rates, and order status. You will help with scheduling, invoicing, and resolving billing questions to ensure customer satisfaction.

You will coordinate with Sales, design, and production teams to meet customer requirements, manage inventory, and maintain organized files while adapting to a fast-paced environment