Customer Success & Order Coordinator

Packaging Corporation of America; Milwaukee (WI); On-site; USD 46,000 - 69,000; Full time

Benefits offered by this job

Bonus program

Paid vacation

Paid holidays

401(k) with company match

Medical/dental/vision enrollment

Job summary

Packaging Corporation of America (PCA) in Milwaukee is seeking a Customer Service Representative to deliver superior service by handling product availability, pricing and order status. You will respond to inquiries, process orders, and resolve billing issues in a fast-paced environment.

The role requires strong communication, organization and attention to detail, with 2+ years in customer service and proficiency with Word, Excel and Outlook. PCA offers a competitive salary and benefits.

Qualifications

• Two (2) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.
• Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook.

Responsibilities

• Receive, process, and track assigned orders through to scheduling.
• Communicate significant information regarding customer accounts/orders to appropriate internal departments.
• Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.
• Serve as a link between the customer and the design, sales and production teams to meet customer requirements.
• Maintain organized customer files.
• Investigate and resolve customer complaints including billing issues and escalates to manager or appropriate internal departments when needed.
• Manage on-hand inventory levels and reconcile to customer orders, forecast and just in time schedules; this includes taking physical inventory at month end.

Skills

Customer service

Relationship management

Communication skills

Attention to detail

Multitasking

Time management

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Packaging Corporation of America (PCA) in Milwaukee is seeking a Customer Service Representative to deliver superior service by handling product availability, pricing and order status. You will respond to inquiries, process orders, and resolve billing issues in a fast-paced environment.

The role requires strong communication, organization and attention to detail, with 2+ years in customer service and proficiency with Word, Excel and Outlook. PCA offers a competitive salary and benefits.