Customer Experience Specialist – Packaging & Supply Chain

Packaging Corporation of America; Menomonee Falls (WI); On-site; USD 46,000 - 69,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

401(k) with company match

Life, AD&D, and disability coverages

Job summary

Packaging Corporation of America is seeking a Customer Service Representative to provide superior service to customers, manage orders, and coordinate with internal teams for on-time delivery and accurate invoicing.

The role requires the ability to respond to inquiries, resolve billing issues, and maintain strong customer relationships in a fast-paced environment. This on-site position offers competitive pay and benefits.

Qualifications

• Education equivalent to high school diploma required.
• Two (2) years' previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.
• Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook.

Responsibilities

• Receive, process, and track assigned orders through to scheduling.
• Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.
• Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.
• Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.
• Maintain organized customer files.
• Investigate and resolve customer complaints including billing issues and escalates to manager or appropriate internal departments when needed.
• Manage on-hand inventory levels and reconcile to customer orders, forecast and just in time schedules; this includes taking physical inventory at month end.

Skills

Customer service

Order entry

Communication

Microsoft Word

Microsoft Excel

Outlook

Education

High school diploma

Associates degree (preferred)

Tools

Order entry system

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Packaging Corporation of America is seeking a Customer Service Representative to provide superior service to customers, manage orders, and coordinate with internal teams for on-time delivery and accurate invoicing.

The role requires the ability to respond to inquiries, resolve billing issues, and maintain strong customer relationships in a fast-paced environment. This on-site position offers competitive pay and benefits.