Customer Service & Order Management Specialist – Benefits

Packaging Corporation of America; Donna (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Salary range $40k-$50k

Annual bonus

Paid vacation

Paid holidays

401(k) with company match

Health, dental, vision

Life, AD&D and disability coverages

Job summary

Packaging Corporation of America in Donna, TX is seeking a Customer Service Representative to provide superior service by handling orders, inquiries, and billing adjustments. You will coordinate with internal teams to ensure on-time delivery and accurate invoicing, while maintaining strong customer relationships.

The role requires high school education and 2 years in customer service, with proficiency in Word, Excel, and Outlook. Associates degree or business coursework are a plus.

Qualifications

• Education equivalent to high school diploma required.
• Two years in a customer service role handling orders on an order entry system and maintaining strong customer relationships.
• Proficiency with Word, Excel, and Outlook.

Responsibilities

• Receive, process, and track orders to scheduling.
• Coordinate with Sales, design, production for order changes and delivery dates.
• Resolve billing issues and customer complaints when needed.
• Manage inventory levels and reconcile to customer orders and month-end counts.

Skills

Customer service excellence

Communication

Organizational skills

Active listening

Analytical mindset

Education

High school diploma

Associates degree or business coursework

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Packaging Corporation of America in Donna, TX is seeking a Customer Service Representative to provide superior service by handling orders, inquiries, and billing adjustments. You will coordinate with internal teams to ensure on-time delivery and accurate invoicing, while maintaining strong customer relationships.

The role requires high school education and 2 years in customer service, with proficiency in Word, Excel, and Outlook. Associates degree or business coursework are a plus.