Customer Service & Order Support Specialist

Johnson Brothers Liquor Company; Indianapolis (IN); On-site; USD 38,000 - 54,000; Full time

Job summary

Johnson Brothers of Indiana seeks a customer service administrator to support sales teams and customers with order status, pricing and inquiries. You will enter orders accurately, assist with pricing overrides, and help resolve issues promptly to maintain high service levels.

The role requires strong communication, multitasking ability, and solid MS Office skills, with AS400 experience a plus. Local candidates preferred; full-time position in Indiana.

Qualifications

• 2 year business related degree preferred.
• Excellent written and verbal communication with professional telephone etiquette.
• Resolution driven and customer service oriented.
• Strong organization and data entry skills.
• Proficient with MS Office (Excel, Word, Outlook).

Responsibilities

• Serve customers and Sales Managers by providing product and service information.
• Resolve product and service problems and manage order status inquiries.
• Accurate data entry of customer orders in a timely manner.
• Assist pricing overrides, special products, and issue resolution with accounts.
• Backup other jobs during vacations and illnesses as needed.

Skills

Customer service

Data entry

MS Office

Phone etiquette

Multi-tasking

Organization

Education

Two-year business degree

Tools

AS400

Job description

Johnson Brothers of Indiana seeks a customer service administrator to support sales teams and customers with order status, pricing and inquiries. You will enter orders accurately, assist with pricing overrides, and help resolve issues promptly to maintain high service levels.

The role requires strong communication, multitasking ability, and solid MS Office skills, with AS400 experience a plus. Local candidates preferred; full-time position in Indiana.