Multi-Channel Education Support Specialist

Herff Jones; Indianapolis (IN); On-site; USD 25,000 - 33,000; Full time

Job summary

Herff Jones, Indianapolis-based, seeks a Customer Service Agent I to manage relationships with schools, ISPs, and customers across multiple channels. You will support order entry and shared services, ensuring inquiries are addressed within service levels.

The role is full-time with benefits, with typical hours 8am–5pm, Monday–Friday, and possible overtime during peak season. Strong MS Office skills are required.

Qualifications

• Bachelor’s or associate degree preferred.
• Work experience in lieu of degree considered.
• Strong MS Office skills required.

Responsibilities

• Handle multi-channel inbound communications (phone, email, web portal, ticketing system, chat) while meeting service levels.
• Support on-time delivery by providing customer support and escalating as needed.
• Build relationships with the Customer Service team to support customers.

Skills

Call volume management

Multi-system navigation

Time management

Call/ticket prioritization

Productivity & SLAs

Issue investigation

Critical thinking

Resolution guidance

Policy research

Education

Bachelor’s or associate degree preferred

Work experience in lieu of degree

Tools

Microsoft Office

Outlook

Excel

Job description

Herff Jones, Indianapolis-based, seeks a Customer Service Agent I to manage relationships with schools, ISPs, and customers across multiple channels. You will support order entry and shared services, ensuring inquiries are addressed within service levels.

The role is full-time with benefits, with typical hours 8am–5pm, Monday–Friday, and possible overtime during peak season. Strong MS Office skills are required.