Product & Order Support Specialist

Arrow International Inc; Cleveland (OH); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Profit sharing

401(k) matching

Great benefits

PTO + bonus week July

Job summary

Arrow International is seeking a Product Support Administrator in Cleveland, OH to enter customer orders accurately into AS400 and related systems. The role requires meticulous data entry, clear communication with customers, sales reps, and internal teams, and the ability to meet tight daily and monthly deadlines.

You will review orders for accuracy, assist with order changes, and support shipping, inventory, and production to ensure timely fulfillment.

Qualifications

• 1–3 years of experience in order entry, data entry, or customer service.
• Proficient in Microsoft Office (especially Excel) and order management software (e.g., AS400, SAP, NetSuite, Oracle).
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Accurately enter customer orders into AS400 and Lansa Systems.
• Review orders for accuracy, completeness, and pricing.
• Communicate with customers, sales reps, and internal departments to resolve order-related issues.
• Monitor and update orders and lease status in the system.
• Maintain order records (digital and/or physical).
• Respond to inquiries regarding order status, delivery dates, and backorders.
• Collaborate with shipping, inventory, and production teams to ensure timely order fulfillment.
• Process ROs per Arrow’s return policy for distributors, field engineers and external customers using Salesforce.

Skills

Order entry

Excel

Salesforce

AS400

Education

High school diploma

Associate/Bachelor’s preferred

Tools

AS400

SAP

NetSuite

Oracle

Salesforce

Job description

Arrow International is seeking a Product Support Administrator in Cleveland, OH to enter customer orders accurately into AS400 and related systems. The role requires meticulous data entry, clear communication with customers, sales reps, and internal teams, and the ability to meet tight daily and monthly deadlines.

You will review orders for accuracy, assist with order changes, and support shipping, inventory, and production to ensure timely fulfillment.