Customer Experience Coordinator

Johnson Brothers Liquor Company; Charlotte, Northern (NC, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

401k

PTO

Paid holidays

Job summary

Johnson Brothers in Charlotte, NC is seeking a Customer Service Representative to handle inbound/outbound calls, process orders, and resolve issues. You will learn our product lines, ordering systems, and customer file maintenance while delivering exceptional service.

The ideal candidate is self-motivated, able to work independently or with a team, with strong communication and detail orientation. This full-time role offers professional growth and a collaborative work environment.

Qualifications

• High School diploma or equivalent required.
• Excellent oral and written communication skills.
• Attention to detail is critical and accuracy is essential.
• Strong problem-solving and organizational abilities.
• Flexible with workload and schedule.

Responsibilities

• Communicate with customers by phone to gather information used to key in orders in computer database.
• Addresses customer complaints and provides solutions.
• Checks and updates expiring temporary, suspended, and cancelled customer state alcohol permits daily.
• Communicate with sales and operations for account reconciliation assistance.
• Handles customer administration to include customer set up and maintenance.
• Provides office support and assists co-workers during increased customer load.
• Fill in for receptionist for breaks, lunch, and PTO.
• Review and adjust invoices to reflect driver paperwork and document discrepancies.
• Analyze discrepancies between received payments and paperwork.
• Accurately identify and sort charge invoices.
• Communicate with Driver Supervisors to resolve issues.
• Process receipts and collect payments for current day’s orders.

Skills

Excellent communication

Attention to detail

Problem solving

Organizational skills

Teamwork

Education

High School diploma or equivalent

Tools

AS400

Excel

Word

10-key

Job description

Johnson Brothers in Charlotte, NC is seeking a Customer Service Representative to handle inbound/outbound calls, process orders, and resolve issues. You will learn our product lines, ordering systems, and customer file maintenance while delivering exceptional service.

The ideal candidate is self-motivated, able to work independently or with a team, with strong communication and detail orientation. This full-time role offers professional growth and a collaborative work environment.