Product Support & Order Specialist

Arrow International, Inc.; Cleveland (OH); Hybrid; USD 38,000 - 58,000; Full time

Job summary

Arrow International, Inc., the world’s leading maker of charitable gaming products, is seeking a Product Support Administrator to enter customer orders accurately into AS400 and related systems. You will coordinate with sales, shipping, and production to resolve issues and ensure on-time delivery while maintaining data integrity.

Ideal candidates have 1–3 years of data entry or customer service experience, strong Excel skills, and familiarity with order management platforms such as AS400 and

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree is a plus.
• 1–3 years of experience in order entry, data entry, or customer service.
• Proficiency with Microsoft Office, especially Excel, and order management software.

Responsibilities

• Accurately enter customer orders into AS400 and related systems.
• Review orders for accuracy, completeness, and pricing.
• Communicate with customers, sales reps, and internal departments to resolve issues.
• Monitor and update orders / lease status in the system.
• Maintain digital and/or physical order records.
• Respond to inquiries regarding order status, delivery dates, and backorders.
• Collaborate with shipping, inventory, and production teams to ensure timely fulfillment.
• Process ROs according to Arrow's return policy for distributors and customers using Salesforce.
• Maintain data integrity and confidentiality; meet processing deadlines.

Skills

Order entry

Data entry

Customer service

Excel

Attention to detail

Communication skills

Education

High school diploma

Associate/Bachelor’s degree a plus

Tools

AS400

SAP

NetSuite

Oracle

Salesforce

Job description

Arrow International, Inc., the world’s leading maker of charitable gaming products, is seeking a Product Support Administrator to enter customer orders accurately into AS400 and related systems. You will coordinate with sales, shipping, and production to resolve issues and ensure on-time delivery while maintaining data integrity.

Ideal candidates have 1–3 years of data entry or customer service experience, strong Excel skills, and familiarity with order management platforms such as AS400 and