Customer Relations & Order Management Specialist

Calderon Textiles; Indianapolis (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

Calderon Textiles in Indianapolis, IN seeks a Customer Relations Specialist to support order entry, account management, and cross-functional collaboration across sales, supply chain, marketing and finance. You will ensure accurate data, timely updates, and proactive issue resolution to strengthen customer relationships.

Ideal candidates have at least 2 years in customer service or order support, strong Excel/Word skills, and experience with ERP systems (Epicor Prophet 21 preferred) and CRMs.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years in customer service, order management, or account support.
• Proficient with Excel and Word; ERP systems experience favored.
• Experience with CRM systems and order entry workflows.

Responsibilities

• Enter and maintain customer data and orders in ERP.
• Provide updates on pricing, shipping dates, and order status.
• Coordinate with sales, production, and warehouse to resolve issues.
• Support marketing initiatives and sample ordering.
• Aim for 100% customer satisfaction and retention.

Skills

Excel

Microsoft Word

Customer service

Attention to detail

Education

High School Diploma or equivalent

Tools

Epicor Prophet 21

CRM systems

Job description

Calderon Textiles in Indianapolis, IN seeks a Customer Relations Specialist to support order entry, account management, and cross-functional collaboration across sales, supply chain, marketing and finance. You will ensure accurate data, timely updates, and proactive issue resolution to strengthen customer relationships.

Ideal candidates have at least 2 years in customer service or order support, strong Excel/Word skills, and experience with ERP systems (Epicor Prophet 21 preferred) and CRMs.