Customer Service Specialist - Cold Storage & Logistics

Arcadia Cold, LLC

Jacksonville, Northern (FL, KY)

Hybrid

USD 21,000 - 28,000

Full time

6 days ago

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Job summary

Arcadia Cold Storage and Logistics in Jacksonville, FL, is seeking a Customer Service Associate for the first shift (Mon-Fri 8:00 am–4:30 pm). You will handle customer requests, enter orders, and run daily reports while coordinating with Operations to ensure timely fulfillment.

This role focuses on developing customer relationships, reviewing receipts and outbounds, generating reports, invoicing, verifying inventory, and serving as the primary contact to resolve issues and maintain accurate

Qualifications

High school diploma or GED required.
Excellent verbal and written communication skills.
Excellent organizational skills, including ability to multi-task and prioritize workload.
Strong sense of urgency and ability to meet deadlines.
High level of attention to detail.

Responsibilities

Develop and maintain customer relationships in a professional manner.
Process hold/release of inventory.
Review receipts/outbounds for accuracy.
Invoice and verify accounts accurately and in a timely manner.
Generate customer reports per customer request as needed.
Verify inventory and notify customers of potential shortages.
Ensuring electronic transactions are not failing.
Coordinate with Operations on special customer requests, expediting when necessary.
Serve as first point of contact to resolve customer issues.
Maintain and file documentation in an organized and comprehensive way.
Perform other duties and special projects as needed.