Customer Service & Order Specialist

Motion Industries; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Motion Industries in San Antonio, TX is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. The role requires high school diploma or GED and up to 3 years of related experience.

Duties include order entry, quotes, pricing, and coordinating shipping and returns. Strong communication, organization, and multitasking are essential, along with basic computer skills and product knowledge.

Qualifications

• Typically requires a high school diploma or GED and 0–3 years of related experience or an equivalent combination.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price within parameters.
• May adjust non-contract customer pricing to meet customer demands while maximizing profit for Motion Industries.
• Builds customer relationships to drive repeat business and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders up to $5,000 per line and $10,000 per purchase order without approval.
• Responsible for sourcing products in branch or distributor inventory or supplier inventory.
• Determines the most cost-effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders and may pull inventory for shipment to customer.
• May handle customer returns.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Time management

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries in San Antonio, TX is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. The role requires high school diploma or GED and up to 3 years of related experience.

Duties include order entry, quotes, pricing, and coordinating shipping and returns. Strong communication, organization, and multitasking are essential, along with basic computer skills and product knowledge.