Order & Customer Success Specialist

Motion; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Motion Industries in San Antonio, TX is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls on-site. You will respond to inquiries, provide quotes, and enter orders via phone, email, fax or walk-in.

You will work to maximize gross profit within guidelines, adjust pricing when appropriate, and build strong relationships to drive repeat business. Attention to detail, reliable multi-tasking, and solid computer skills are essential.

Qualifications

• Requires a high school diploma or GED and 0–3 years of related experience.
• Proven reliability, organization, and attention to detail.
• Strong communication skills including written and verbal communication.
• Moderate computer skills and ability to navigate business systems and search for products online.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in.
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.

Skills

Reliability

Communication

Multi-tasking

Attention to detail

Computer skills

Education

High school diploma or GED

Tools

CRM software

Job description

Motion Industries in San Antonio, TX is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls on-site. You will respond to inquiries, provide quotes, and enter orders via phone, email, fax or walk-in.

You will work to maximize gross profit within guidelines, adjust pricing when appropriate, and build strong relationships to drive repeat business. Attention to detail, reliable multi-tasking, and solid computer skills are essential.