Customer Service & Order Specialist

Genuine Parts; City of Elmira (NY); In loco; USD 34.000 - 42.000; Tempo pieno

Descrizione del lavoro

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. You will respond to inquiries, provide quotes, and process orders by telephone, fax, email, or in person.

Under close supervision, you will support pricing decisions within policy, build customer relationships, and ensure inventory and timely shipping. A high school diploma or GED and 0–3 years of related experience are typical requirements.

Competenze

• High school diploma or GED required with 0–3 years of related experience.
• Strong communication skills (written, verbal, listening).
• Ability to multi-task and manage time effectively.
• Moderate computer skills and basic information processing.
• Product knowledge is preferred.

Mansioni

• Responds to basic customer inquiries, provides quotes, and handles order entry.
• Places orders via phone, fax, email, or walk-in.
• Influences gross profit through pricing within parameters.
• Adjusts non-contract pricing when needed for competitiveness.
• Builds relationships to drive repeat business and improve processes.
• Maintains inventory levels to meet customer demand.
• Sources products from inventory or suppliers as needed.
• Determines cost-effective shipping methods for orders.
• Partners with Account Representatives to ensure satisfaction.
• Expedites backorders and handles returns as needed.

Conoscenze

Reliability

Organization

Attention to detail

Communication

Time management

Multi-tasking

Product knowledge

Formazione

High school diploma or GED

Descrizione del lavoro

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. You will respond to inquiries, provide quotes, and process orders by telephone, fax, email, or in person.

Under close supervision, you will support pricing decisions within policy, build customer relationships, and ensure inventory and timely shipping. A high school diploma or GED and 0–3 years of related experience are typical requirements.