Customer Success & Order Specialist

Motion Industries (MOT); Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Paid vacation and holidays

Job summary

Motion Industries in Austin, TX seeks a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. You will respond to product inquiries, provide quotes, and enter orders via multiple channels, while negotiating pricing to support gross profit.

The role requires a high school diploma or GED and 0–3 years of related experience, with strong communication and multitasking abilities. Training and benefits are provided by Motion Industries.

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience.
• Experience in customer service is preferred.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Influences gross profit through negotiating sale and purchase prices within parameters.
• Builds relationships to drive repeat business and improve processes.
• Maintains inventory awareness and expedites backorders; handles returns as needed.

Skills

Reliability

Organization

Attention to detail

Communication

Multi-tasking

Time management

Education

High School Diploma or GED

Tools

Email

Business systems

Internet search

Job description

Motion Industries in Austin, TX seeks a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. You will respond to product inquiries, provide quotes, and enter orders via multiple channels, while negotiating pricing to support gross profit.

The role requires a high school diploma or GED and 0–3 years of related experience, with strong communication and multitasking abilities. Training and benefits are provided by Motion Industries.