Customer Service & Order Specialist

Americold Logistics, LLC.; New Jersey; Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Americold Logistics, LLC. is seeking a detail-oriented Customer Service/Clerical Associate in New Jersey. You will respond to inquiries, process work orders, and coordinate with internal teams to ensure accurate scheduling and invoicing. Attention to inventory records and professional communication are essential for success.

The role involves clerical duties, data entry, and occasional travel for business purposes, with a focus on timely, accurate service and customer satisfaction.

Formación

• High school diploma or GED required.
• 0 years of experience required in customer service or clerical work.
• Able to communicate clearly in writing and verbally with customers and team members.
• Demonstrated ability to resolve customer inquiries and complaints efficiently.

Responsabilidades

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Conocimientos

Customer service

Clerical work

Typing / Data entry

Communication skills

Educación

High school diploma or GED

Herramientas

Microsoft Office Suite

Descripción del empleo

Americold Logistics, LLC. is seeking a detail-oriented Customer Service/Clerical Associate in New Jersey. You will respond to inquiries, process work orders, and coordinate with internal teams to ensure accurate scheduling and invoicing. Attention to inventory records and professional communication are essential for success.

The role involves clerical duties, data entry, and occasional travel for business purposes, with a focus on timely, accurate service and customer satisfaction.