Customer Service Representative - Call Center

Mohawk Industries; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Dal‑Tile, a subsidiary of Mohawk Industries, is hiring a Customer Service Representative in Atlanta, GA. You will manage orders, handle inquiries, provide product information, and support customers from order entry to delivery.

The role requires at least 2 years in a call center or customer service environment and a high school diploma or GED. Textile experience is a plus; a team-centric, growth-minded workplace awaits.

Qualifications

• A High School Diploma or GED equivalency is required.
• 2 or more years of call center or customer service experience.
• Focus on customer account management preferred.
• Prior textile industry knowledge is preferred.

Responsibilities

• Process sales orders and resolve customer product or service issues.
• Enter orders, respond to inquiries, provide product information, and check pricing and stock.
• Track order status and manage transportation-related questions.
• Handle a high volume of inbound calls using ACD systems.
• Key in orders, process faxes, and prepare reports.
• Collaborate with internal teams to address inquiries and orders from entry to delivery.
• Respond to customer needs and participate in special projects as required.

Skills

Call center experience

Customer service experience

Customer account management (preferred

Education

High School Diploma or GED

Job description

Customer Service Representative

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal‑Tile, a subsidiary of Mohawk Industries. Our close‑knitted team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family‑friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work.

Dal‑Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support such as servicing walk‑in customers, answering customer inquiries, providing samples, and completing sales transactions.

Primary Objective

To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.

Major Function and Scope

• Provides customer account management, including, but not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.
• Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
• Responsible for keying in orders, processing faxes, and preparation of reports.
• Interfaces with various groups, including internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
• Responds to customer needs.
• Participates in special projects and performs additional duties as required.

Experience and Knowledge Required

• A High School Diploma or GED equivalency is required.
• 2 or more years of call center or customer service experience.
• Focus on customer account management preferred.
• Prior textile industry knowledge is preferred.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401(k), Employee Purchase Discount, and Tuition Reimbursement.

Dal‑Tile is a proud supporter of our U.S. military, veterans and their families – Thank You for Your Service! Active military, transitioning service members and veterans are strongly encouraged to apply.