Customer Order & Experience Specialist

Dal-Tile Corp.; Dallas (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile Corp. in Dallas, TX seeks a Customer Order Specialist to handle order processing, delivery status, and customer inquiries, solving issues within limited scope while supporting the customer experience.

This entry-level role focuses on executing daily administrative tasks, coordinating communications, and maintaining accurate records, with opportunities to grow in a dynamic, in-office environment.

Qualifications

• Bachelor's degree or equivalent education/experience.
• 0–2 years relevant experience or equivalent education/experience.

Responsibilities

• Process daily customer calls, orders, deliveries, and claims.
• Handle order processing and entry; track delivery status.
• Respond to inquiries via phone, email, and chat.
• Coordinate communication with customers and associates.
• Serve as a resource for other colleagues on customer experience.
• Assist with warehouse and inventory tasks as needed.
• Maintain accurate records of customer interactions and resolutions.
• Provide basic analysis using standard procedures to solve issues.
• Perform other duties as needed.

Skills

Communication skills

Problem solving

Organizational skills

Multitasking

Time management

Integrity

Discretion with data

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Job description

Dal-Tile Corp. in Dallas, TX seeks a Customer Order Specialist to handle order processing, delivery status, and customer inquiries, solving issues within limited scope while supporting the customer experience.

This entry-level role focuses on executing daily administrative tasks, coordinating communications, and maintaining accurate records, with opportunities to grow in a dynamic, in-office environment.