Customer Service & Order Negotiation Specialist

Genuine Parts Company; West Chicago (IL); On-site; USD 32,000 - 40,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative II to determine and meet customer expectations. This role may guide junior reps and support specific customers, handling inquiries, quotes, and order entry.

Strong communication, negotiation, and multitasking skills are essential to success in a fast-paced environment. Typical requirements include a high school diploma or GED and 3–5 years of related experience.

Qualifications

• Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Expedites backorders and prepares order for shipment to customer.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.

Skills

Customer service

Communication

Negotiation

Multi-tasking

Problem solving

Education

High school diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative II to determine and meet customer expectations. This role may guide junior reps and support specific customers, handling inquiries, quotes, and order entry.

Strong communication, negotiation, and multitasking skills are essential to success in a fast-paced environment. Typical requirements include a high school diploma or GED and 3–5 years of related experience.