Customer Care & Orders Liaison Specialist

Americold Logistics, LLC.; Bloomingdale (IL); On-site; USD 34,000 - 46,000; Full time

Job summary

Americold Logistics, LLC. in Bloomingdale, IL seeks a detail-oriented Customer Service/Administrative Clerk to respond to inquiries, process work orders, manage inventories, and coordinate with internal teams for timely order processing.

This role requires clear communication, precise data entry, and the ability to multitask in a fast-paced environment; occasional travel may be required to support shipments and site operations.

Qualifications

• High school diploma or GED required.
• Strong written and verbal communication with customers and team members.
• Accurate data entry and typing skills.
• Ability to resolve customer issues efficiently and maintain records.

Responsibilities

• Respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders and special requests.
• Verify invoices for proper account billing and maintain files.
• Schedule loads, update reports, and handle issues with damaged orders or shortages.
• Provide clerical support including answering phones and greeting visitors.

Skills

Customer service

Clerical skills

Data entry

Typing

Communication

Education

High school diploma or GED

Tools

Warehouse Management System

Microsoft Office

Job description

Americold Logistics, LLC. in Bloomingdale, IL seeks a detail-oriented Customer Service/Administrative Clerk to respond to inquiries, process work orders, manage inventories, and coordinate with internal teams for timely order processing.

This role requires clear communication, precise data entry, and the ability to multitask in a fast-paced environment; occasional travel may be required to support shipments and site operations.