Customer Service & Order Liaison Specialist

Crane Co.; Brazil (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Crane Co. in Brazil/Indiana is seeking a Customer Service Representative to support customers and internal teams. You will handle transactions, manage orders, and serve as the primary point of contact between customers and various departments.

The role requires excellent communication, meticulous proofreading, and proficiency with Microsoft Office. You will process quotations, coordinate shipping, and assist with billing and account inquiries to ensure smooth operations.

Qualifications

• Excellent communication skills (verbal and written)
• Experience with data entry
• Proficiency in Microsoft Office/ Windows
• Detail oriented
• Proofreading skills

Responsibilities

• Processing transactions (includes creating orders, sending order acknowledgements, repeat orders, and Ecommerce orders)
• Responding to shipping questions
• Responding to clerical questions
• Responding to technical questions, forwarding to engineering, sales, and field technicians
• Approving quotes created by Account Managers, reviewing the terms, conditions, and requirements of contracts as well as reviewing job costing, monitoring discount levels and suggesting price increases as needed
• Approving orders created by Field Account Managers, reviewing the terms, conditions, and requirements of contracts as well as reviewing job costing, monitoring discount levels and suggesting price increases as needed
• Entering order requirements and sending order receipts for orders created by Field Account Managers
• Sending quotes on behalf of Account Managers
• Acting as a liaison between customers and accounting in determining payment terms
• Exporting forms, sending to customers as well as monitoring and following up as needed
• Creating Pro Forma Invoices, adding requirements to orders, as well as monitoring and following up as needed
• Handling booking/changing/cancelling of travel arrangements for installer, sales, etc.
• Processing change orders
• Handling shipping issues
• Forwarding customer complaints to sales
• Performing all other duties as directed by supervisor

Job description

Crane Co. in Brazil/Indiana is seeking a Customer Service Representative to support customers and internal teams. You will handle transactions, manage orders, and serve as the primary point of contact between customers and various departments.

The role requires excellent communication, meticulous proofreading, and proficiency with Microsoft Office. You will process quotations, coordinate shipping, and assist with billing and account inquiries to ensure smooth operations.