Client Experience & Resolution Specialist

Crane Worldwide Logistics LLC; Town of Texas (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

136 hours Paid Time Off

Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Commission opportunities

Job summary

Crane Worldwide Logistics LLC is seeking a customer service focused professional to respond to orders, inquiries, and invoice questions while addressing client complaints. The role involves resolving issues with orders, delivery dates, or services, and ensuring customer satisfaction through timely solutions.

Qualified candidates have a high school diploma or GED and 0-2 years of experience as an assembly line lead.

Qualifications

• High school diploma or GED required.
• 0-2 years experience as assembly line lead.
• Professional certification may be required in some areas.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Resolves issues with orders, delivery dates or service.
• Resolves client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.

Skills

Quality Focus

Problem Solving

Documentation

Conflict Resolution

Multi-tasking

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC is seeking a customer service focused professional to respond to orders, inquiries, and invoice questions while addressing client complaints. The role involves resolving issues with orders, delivery dates, or services, and ensuring customer satisfaction through timely solutions.

Qualified candidates have a high school diploma or GED and 0-2 years of experience as an assembly line lead.