Customer Experience & Order Specialist

Crane Engineering; Kimberly (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full time position

Job summary

Crane Engineering is seeking a Customer Service Representative to provide superior service by accurately processing orders and proactively communicating customers’ needs. You will handle billing, shipping, and vendor coordination to ensure timely fulfillment.

The role emphasizes accuracy, teamwork, and exceptional service in a family-oriented Midwest company with locations in Wisconsin and Minnesota.

Qualifications

• Associate’s degree in a related field; one-year related experience or knowledge with distribution services and/or service operations.
• Ability to learn rapidly and adapt quickly to changing situations.
• Highly skilled at multi-tasking and is reliable in meeting schedules and deadlines.
• Works well in cooperation with others for the benefit of the organization.
• Ability to manage difficult or emotional customer situations.
• Ability to understand gross margin percentages and how invoices are processed from vendors and to customers and how they tie into Crane’s success.
• Mee ts commitments and maintains confidentiality.
• Speaks clearly and persuasively in positive or negative situations.
• Writes clearly and informatively and edits work for spelling and grammar.
• Excellent customer service skills (friendly, courteous and helpful).
• Ability to write reports, business correspondence and procedure manuals.
• Working knowledge of Microsoft Word and Excel.

Responsibilities

• Accurately enters sales orders, processes acknowledgments, purchase orders (mail or fax) and shipping papers.
• Processes invoices and receipts for commissions and accounts payable accurately and in a timely manner.
• Handles customer billing including commissions, inventory shipments, build-ups, Optiflow and service orders.
• Communicate with vendors on a routine basis to follow-up and expedite current orders.
• Reviews backorder fills on a daily basis and acts on them accordingly depending on the order type.
• Responds to internal and external customer requests.
• Processes returns, warranties and credits accurately and timely.
• Tracks orders through the system and follows up with vendors to ensure that ship dates are met.
• Attaches packing slips with the appropriate paperwork once shipments arrive at Crane.
• Performs typing, emailing, faxing or other administrative duties as needed.
• Verifies accuracy of factory acknowledgements; immediately corrects errors.
• Coordinates factory generated lead feedback to our principals.
• Processes warranties and returns within specified warehouse or factory authorized timeframe.
• Works with accounting to resolve customer payment or vendor invoice issues.
• Provides back-up determining the nature of callers' business and directs them to appropriate destination.
• May perform other duties as assigned.

Skills

Customer service

Clear communication

Written communication

Multi-tasking

Team collaboration

Problem-solving

Confidentiality

Education awareness

Education

Associate degree

Tools

Microsoft Word

Microsoft Excel

Job description

Crane Engineering is seeking a Customer Service Representative to provide superior service by accurately processing orders and proactively communicating customers’ needs. You will handle billing, shipping, and vendor coordination to ensure timely fulfillment.

The role emphasizes accuracy, teamwork, and exceptional service in a family-oriented Midwest company with locations in Wisconsin and Minnesota.