Customer Service & Order Fulfillment Specialist

Motion Industries; St. George (VT); On-site; USD 36,000 - 48,000; Full time

Job summary

Motion Industries in Saint George, UT seeks a Customer Service Representative to accurately fulfill customer orders and manage incoming calls under close supervision.

Responsibilities include quoting, order entry, placing orders via phone or email, negotiating prices within parameters, maintaining inventory levels, and partnering with Account Representatives to ensure customer satisfaction.

Qualifications

• Reliability, organization, and attention to detail are required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and manage time effectively.
• Moderate computer skills and familiarity with business systems.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Influences gross profit by negotiating sale and purchase prices within parameters.
• May adjust pricing to meet customer needs while maximizing MI profit.
• Builds customer relationships to drive repeat business and improve processes.
• Maintains inventory levels to meet customer demand.
• Determines cost-effective shipping methods and collaborates with Account Representatives to ensure satisfaction.
• Expedites backorders and handles returns as needed.

Skills

Reliability

Organization

Attention to detail

Communication

Multitasking

Time management

Education

High school diploma

Tools

Business systems

Job description

Motion Industries in Saint George, UT seeks a Customer Service Representative to accurately fulfill customer orders and manage incoming calls under close supervision.

Responsibilities include quoting, order entry, placing orders via phone or email, negotiating prices within parameters, maintaining inventory levels, and partnering with Account Representatives to ensure customer satisfaction.