Customer Service & Order Fulfillment Specialist

Genuine Parts Company; Cranston (RI); On-site; USD 36,000 - 52,000; Full time

Job summary

Motion Industries seeks a Customer Service Representative under close supervision to accurately fulfill customer orders and manage incoming calls.

The role involves responding to product inquiries, providing quotes, entering orders, and processing orders via phone, fax, email, or in person. You’ll help optimize pricing within guidelines and build relationships to drive repeat business, while ensuring stock levels and timely shipments.

Qualifications

• Requires a high school diploma or GED and up to 3 years of related experience.
• Strong communication, organization, and attention to detail are essential.
• Proficient in basic computer systems and order processing tools.

Responsibilities

• Respond to basic customer inquiries regarding products and quotes.
• Enter and process orders via telephone, fax, email, electronic methods, or walk-in.
• Influence pricing within approved parameters to support profit goals.
• Build customer relationships to drive repeat business and improve service levels.
• Coordinate with inventory to maintain adequate stock and timely shipments.
• May handle returns and expedite backorders as needed.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Time management

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries seeks a Customer Service Representative under close supervision to accurately fulfill customer orders and manage incoming calls.

The role involves responding to product inquiries, providing quotes, entering orders, and processing orders via phone, fax, email, or in person. You’ll help optimize pricing within guidelines and build relationships to drive repeat business, while ensuring stock levels and timely shipments.