Customer Care & Order Fulfillment Specialist

USA MOT Motion Industries, Inc.; Ogden (UT); On-site; USD 22,000 - 29,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative in Ogden to accurately fulfill orders and manage customer calls under close supervision. You will respond to product inquiries, enter orders, quote prices, and help ensure on-time delivery through coordination with inventory and shipping teams.

The role emphasizes reliability, communication, and multi-tasking in a fast-paced environment, with opportunities to grow product knowledge and customer relationships.

Qualifications

• High school diploma or GED required, 0–3 years related experience.
• Strong communication, listening and organizational abilities.
• Basic computer skills and familiarity with business systems.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, email, fax, or counter sales.
• Influences gross profit by negotiating price within parameters.
• Adjusts non-contract pricing to meet customer needs while maximizing profit.
• Builds relationships to drive repeat business and process improvements.
• Determines cost-effective shipping methods and coordinates with accounts.
• Expedites backorders and may handle returns.
• Ensures inventory availability across branches and distribution centers.

Job description

Motion Industries is seeking a Customer Service Representative in Ogden to accurately fulfill orders and manage customer calls under close supervision. You will respond to product inquiries, enter orders, quote prices, and help ensure on-time delivery through coordination with inventory and shipping teams.

The role emphasizes reliability, communication, and multi-tasking in a fast-paced environment, with opportunities to grow product knowledge and customer relationships.