Customer Service & Order Fulfillment Specialist

Chemsolv, Inc.; Roanoke (VA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Company-Paid Life Insurance

Short-Term & Long-Term Disability

8 Paid Holidays

Personal Days / Paid Time Off

Stable, Family-Owned & Operated

Job summary

Chemsolv is seeking a highly organized, customer-focused Customer Service Account Specialist in Roanoke, VA. This role coordinates between customers, suppliers, carriers, and internal teams to ensure accurate, timely order fulfillment and excellent service.

You will manage purchase orders for commodity and specialty chemicals, support sales with freight quotes, inventory checks, and product information, and participate in after-hours on-call coverage.

Qualifications

• Minimum 1 year of experience in customer service and data entry.
• Strong computer skills and proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent organizational skills with strong attention to detail.
• Ability to manage multiple priorities and work under pressure.
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively in a team environment.

Responsibilities

• Manage customer orders from receipt through delivery, ensuring accurate and timely processing.
• Enter and maintain order data within company systems and provide required customer documentation.
• Coordinate with customers, suppliers, carriers, and internal departments to ensure successful order fulfillment.
• Manage a high volume of emails and communications, prioritizing tasks and responding promptly.
• Monitor and manage back orders, communicating delays and coordinating solutions.
• Serve as a logistics coordinator by arranging shipments, obtaining freight quotes, and scheduling carriers.
• Assist with onboarding new customer accounts and maintaining customer databases.
• Support the Sales Team with freight quotes, inventory checks, pricing updates, product information, and admin requests.
• Answer and direct incoming phone calls professionally.
• Develop knowledge of chemical products, industry terminology, vendor requirements, and transportation processes.
• Participate in rotating on-call schedule to support after-hours customer and carrier needs.

Skills

Customer service

Data entry

MS Office

Communication

Organizational skills

Education

High School Diploma or GED

Tools

Datacor/Oracle/JD Edwards/SAP

CRM systems

Job description

Chemsolv is seeking a highly organized, customer-focused Customer Service Account Specialist in Roanoke, VA. This role coordinates between customers, suppliers, carriers, and internal teams to ensure accurate, timely order fulfillment and excellent service.

You will manage purchase orders for commodity and specialty chemicals, support sales with freight quotes, inventory checks, and product information, and participate in after-hours on-call coverage.