Order Fulfillment & Customer Care Specialist

VantageSpecialtyChemicals; Carnegie (Allegheny County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Life insurance

Disability insurance

Paid time off

401(k)

Job summary

VantageSpecialtyChemicals in Carnegie, PA seeks a Customer Service representative to process customer and sales orders, monitor deliveries and inventory, and ensure timely fulfillment in line with service agreements.

The role requires strong organization, attention to detail, and collaboration with logistics, finance, and sales teams to resolve inquiries and drive continuous improvement. A Bachelor's degree and 2–3 years in customer service preferred.

Qualifications

• Education: Bachelor's degree in Administration, Business, or related fields.
• Experience: 2–3 years or less in customer service.
• Must be capable of processing orders and managing inquiries.

Responsibilities

• Accurately enter purchase orders from customers and sales representatives.
• Monitor deliveries, shipments, and inventory to meet timelines.
• Provide timely customer service per service standards.
• Follow regional guidelines and participate in process improvements.
• Collaborate with Coordination team to optimize processes.

Skills

Organizational skills

Attention to detail

Analytical thinking

Interpersonal skills

Microsoft Office

Customer focus

Time management

Education

Bachelor's degree in Administration, Business, or related fields

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

VantageSpecialtyChemicals in Carnegie, PA seeks a Customer Service representative to process customer and sales orders, monitor deliveries and inventory, and ensure timely fulfillment in line with service agreements.

The role requires strong organization, attention to detail, and collaboration with logistics, finance, and sales teams to resolve inquiries and drive continuous improvement. A Bachelor's degree and 2–3 years in customer service preferred.