Customer Service Specialist — Order & Issue Solver

USA – DuBois Chemicals, Inc; Sharonville (OH); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with company match

Paid holidays

Vacation time

Income protection plans

Job summary

DuBois Chemicals, Inc. is seeking a full-time Customer Service Representative to provide the highest level of service to internal and external customers. You will process orders accurately and promptly, maintaining notes and shipping details.

The role emphasizes clear communication, problem solving, and a proactive approach to improving customer experience while supporting company standards and efficiency initiatives.

Qualifications

• Strong customer service background.
• Excellent oral and written communications skills.
• Ability to establish and maintain cooperative relationships at all levels.
• Ability to manage shifting priorities in a fast-paced environment.
• Proficient in Microsoft Office.
• Strong problem solving and analytical skills for timely resolution.
• Independent with pro-active work ethic.
• Multitasking and detail-oriented.

Responsibilities

• Accurately process customer orders via phone, fax, email, web, and ecommerce.
• Maintain customer notes and shipping details such as ship dates and carriers.
• Answer incoming calls from call queues within set metrics.
• Respond to inquiries about order status, shipments, pricing, invoices, and returns.
• Ensure a positive customer experience through timely, accurate responses.

Skills

Customer service

Oral and written communication

Interpersonal skills

Time management

Microsoft Office

Problem solving

Education

Associate or Bachelor's degree in business administration

Tools

Microsoft Office

Job description

DuBois Chemicals, Inc. is seeking a full-time Customer Service Representative to provide the highest level of service to internal and external customers. You will process orders accurately and promptly, maintaining notes and shipping details.

The role emphasizes clear communication, problem solving, and a proactive approach to improving customer experience while supporting company standards and efficiency initiatives.