Customer Service & Order Fulfillment Specialist

VantageSpecialtyChemicals; Carnegie (Allegheny County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Life and AD&D insurance

Accident, hospital indemnity and other

Short- and long-term disability

401(k) with company match

Job summary

VantageSpecialtyChemicals in Carnegie, PA is seeking a Customer Service representative to process purchase orders from customers and supported sales reps, monitor deliveries and inventory, and provide responsive service in line with service agreements. You will collaborate across sales, logistics and finance, adhere to regional guidelines, and contribute to continuous improvement initiatives.

The role requires a Bachelor's degree and 2–3 years in customer service, with strong organizational and

Qualifications

• Bachelor's degree in Administration, Business, or related fields.
• 2-3 years or less in customer service related areas.
• Proficiency in Microsoft Office (Excel, Outlook, Teams)

Responsibilities

• Enter purchase orders accurately from customers and the sales representatives they support.
• Monitor deliveries, shipments, and inventory levels to ensure timelines and agreements are met.
• Provide timely customer service by managing inquiries and requirements per service standards.
• Adhere to regional guidelines and collaborate with the Coordination team to improve processes.
• Participate in continuous improvement initiatives to optimize service quality.

Skills

Organizational skills

Time management

Attention to detail

Customer focus

Team collaboration

MS Office

Problem solving

Communication skills

Education

Bachelor's degree in Administration or Business

Tools

MS Office Suite

Job description

VantageSpecialtyChemicals in Carnegie, PA is seeking a Customer Service representative to process purchase orders from customers and supported sales reps, monitor deliveries and inventory, and provide responsive service in line with service agreements. You will collaborate across sales, logistics and finance, adhere to regional guidelines, and contribute to continuous improvement initiatives.

The role requires a Bachelor's degree and 2–3 years in customer service, with strong organizational and