Customer Service Account Specialist

Chemsolv, Inc.; Roanoke (VA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Company-Paid Life Insurance

Short-Term & Long-Term Disability

8 Paid Holidays

Personal Days / Paid Time Off

Stable, Family-Owned & Operated

Job summary

Chemsolv is seeking a highly organized, customer-focused Customer Service Account Specialist in Roanoke, VA. This role coordinates between customers, suppliers, carriers, and internal teams to ensure accurate, timely order fulfillment and excellent service.

You will manage purchase orders for commodity and specialty chemicals, support sales with freight quotes, inventory checks, and product information, and participate in after-hours on-call coverage.

Qualifications

• Minimum 1 year of experience in customer service and data entry.
• Strong computer skills and proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent organizational skills with strong attention to detail.
• Ability to manage multiple priorities and work under pressure.
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively in a team environment.

Responsibilities

• Manage customer orders from receipt through delivery, ensuring accurate and timely processing.
• Enter and maintain order data within company systems and provide required customer documentation.
• Coordinate with customers, suppliers, carriers, and internal departments to ensure successful order fulfillment.
• Manage a high volume of emails and communications, prioritizing tasks and responding promptly.
• Monitor and manage back orders, communicating delays and coordinating solutions.
• Serve as a logistics coordinator by arranging shipments, obtaining freight quotes, and scheduling carriers.
• Assist with onboarding new customer accounts and maintaining customer databases.
• Support the Sales Team with freight quotes, inventory checks, pricing updates, product information, and admin requests.
• Answer and direct incoming phone calls professionally.
• Develop knowledge of chemical products, industry terminology, vendor requirements, and transportation processes.
• Participate in rotating on-call schedule to support after-hours customer and carrier needs.

Skills

Customer service

Data entry

MS Office

Communication

Organizational skills

Education

High School Diploma or GED

Tools

Datacor/Oracle/JD Edwards/SAP

CRM systems

Job description

• Location 1111 Industry Avenue Southeast,Roanoke, VA, 24013,United States
• Base Pay $21.00 - $26.00 / Hour
• Job Category customer service, account representative
• Employee Type FT Non-Exempt

Contact information

• Phone [phone]
• Email [e-mail]

Customer Service Account Specialist

Chemsolv - Roanoke, VA

Pay: $21.00–$26.00 per hour

Schedule: Monday–Friday, 8:30 AM–5:30 PM | 1-hour lunch

Join a Growing Family-Owned Company with Outstanding Benefits

We are a privately owned and growing chemical manufacturing company with a long history of success across energy, petroleum, chemical, and industrial markets, seeking an experienced Customer Service Account Specialist

Why Join Our Team?

We offer an excellent compensation and benefits package, including:

• Company-Paid Life Insurance
• Short-Term & Long-Term Disability
• 8 Paid Holidays
• Personal Days / Paid Time Off
• Stable, Family-Owned & Operated Company
• Growth Opportunities within the organization

Position Summary

Chemsolv is seeking a highly organized and customer-focused Customer Service Account Specialist to join our team. This position serves as the primary coordinator between customers, suppliers, carriers, and internal departments to ensure accurate, efficient, and timely order fulfillment. The Customer Service Account Specialist manages purchase orders for commodity and specialty chemicals from receipt through delivery while providing exceptional customer service and logistics support.

Key Responsibilities

• Manage customer orders from receipt through delivery, ensuring accurate and timely processing.
• Enter and maintain order data within company systems while preparing and providing required customer documentation.
• Coordinate with customers, suppliers, carriers, and internal departments to ensure successful order fulfillment.
• Manage a high volume of emails and communications, prioritizing tasks and responding promptly to customer needs.
• Monitor and manage back orders, proactively communicating delays and coordinating solutions with multiple departments.
• Serve as a logistics coordinator by arranging shipments, obtaining freight quotes, scheduling carriers, and resolving transportation issues.
• Assist with onboarding new customer accounts and maintaining customer databases.
• Support the Sales Team with freight quotes, inventory checks, pricing updates, product information, and administrative requests.
• Answer and direct incoming phone calls professionally and efficiently.
• Develop and maintain knowledge of chemical products, industry terminology, vendor requirements, and transportation processes.
• Participate in a rotating on-call schedule to support after-hours customer and carrier needs.

Required Qualifications

• High School Diploma or GED.
• Minimum of 1 year of experience in customer service and data entry.
• Strong computer skills and proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Excellent organizational skills with strong attention to detail.
• Ability to manage multiple priorities and work effectively under pressure.
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively in a team environment.

Preferred Qualifications

• Associate or bachelor's degree.
• Experience in chemical distribution, logistics, or supply chain industries.
• Experience with Order Management Systems such as Datacor/Oracle/JD Edwards or SAP.
• Experience with Customer Relationship Management (CRM) systems.