Customer Resources Specialist I - Fast Order & Delivery Support

Titan America; Troutville (VA); In loco; USD 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Roanoke Cement and Separation Technologies in Troutville, VA seeks a Customer Resources Specialist to deliver prompt support for customers' product and service needs. You will analyze options, coordinate deliveries, and maintain accurate order data.

The role emphasizes clear communication, problem solving under pressure, and teamwork with carriers and internal departments. Proactive individuals who balance speed and accuracy will thrive, with opportunities to improve processes.

Competenze

• College degree preferred.
• Dispatch or logistics experience is preferred.
• Customer service experience preferred.
• Strong communication and decision-making skills.
• Ability to work under stress and meet tight deadlines.
• Proficient in Microsoft Office (Outlook, Word, Excel).

Mansioni

• Analyze and select cost-effective carrier based on rate.
• Schedule deliveries with carriers per customer delivery times.
• Communicate positively with customers and other departments.
• Pursue and resolve customer issues promptly and thoroughly.
• Exceed expectations of internal and external customers.
• Enter orders into JWS/SAP systems accurately.
• Monitor order status and notify customers of delays.
• Document schedules, diversions, and cancellations in systems.
• Develop solutions for conflicting customer requirements.
• Identify opportunities to improve the customer experience.

Conoscenze

Customer service

Communication

Multitasking

Team collaboration

Independent work

Problem solving

Formazione

College degree preferred

Strumenti

JWS

SAP

Descrizione del lavoro

Roanoke Cement and Separation Technologies in Troutville, VA seeks a Customer Resources Specialist to deliver prompt support for customers' product and service needs. You will analyze options, coordinate deliveries, and maintain accurate order data.

The role emphasizes clear communication, problem solving under pressure, and teamwork with carriers and internal departments. Proactive individuals who balance speed and accuracy will thrive, with opportunities to improve processes.