Strategic Account Manager, Chemicals & Orders

Sole Hire LLC; Belcamp (Ghost Town) (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Sole Hire is recruiting an Account Representative for a well-established specialty chemical distributor. You'll be the main contact for customers and own every order from quote to delivery, helping shape how the team works and embracing new tools like AI.

You will partner with Sales, coordinate with Operations, Logistics and Finance, keep records accurate, catch risks early, and escalate when needed to ensure smooth fulfillment and strong customer satisfaction.

Qualifications

• 5+ years in a customer-facing role (customer service, account management or order management) in chemical distribution, manufacturing, logistics or industrial products.
• Hands-on experience with ERP/CRM systems; using order, inventory and shipment data to troubleshoot.
• A track record of resolving issues like backorders, carrier misses, documentation errors and returns/claims.
• Clear, direct communication and strong attention to detail.
• Good judgment on when to follow standard policy and when to escalate.

Responsibilities

• Manage full order process: quotes, order entry, changes, tracking, delivery coordination, issue resolution and follow-up.
• Partner with Sales to strengthen customer relationships and spot growth opportunities.
• Set clear expectations with customers and keep them updated throughout each order.
• Catch order risks and delays early and act before they affect the customer.
• Work with Operations, Logistics, Finance and Quality to resolve issues and prevent repeat problems.
• Keep customer, order and issue records accurate and up to date.
• Escalate complex or high-risk situations while staying with them through resolution.
• Recommend practical improvements to processes, tools and communication.

Tools

ERP/CRM systems

Job description

Sole Hire is recruiting an Account Representative for a well-established specialty chemical distributor. You'll be the main contact for customers and own every order from quote to delivery, helping shape how the team works and embracing new tools like AI.

You will partner with Sales, coordinate with Operations, Logistics and Finance, keep records accurate, catch risks early, and escalate when needed to ensure smooth fulfillment and strong customer satisfaction.