Customer Service & Order Fulfillment Specialist

Motion Industries; Philadelphia (Philadelphia County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Vacation pay

Sick pay

Holiday pay

Job summary

Motion Industries in Philadelphia, PA is seeking a Customer Service Representative to accurately fulfill customer orders and handle incoming calls. The role includes quoting, order entry, pricing negotiations within policy, and coordinating inventory and shipping to ensure customer satisfaction.

You will build relationships to drive repeat business and may assist with backorders and returns. A high school diploma or GED and 0–3 years of related experience are typical requirements.

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience or equivalent.
• Reliability, organization, and attention to detail.
• Strong written, verbal, and listening communication.
• Moderate computer skills; familiarity with business systems and internet product search.
• Product knowledge is preferred.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences gross profit by negotiating sale and purchase prices within policy.
• May adjust non-contract pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and improve processes.
• Orders items to maintain appropriate inventory levels for customers.
• May place orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch, DC, or supplier inventory.
• Determines cost-effective shipping method for orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders and prepares orders for shipment.
• May handle customer returns.
• Performs other duties as assigned.

Skills

Customer communication

Attention to detail

Time management

Multi-tasking

Computer literacy

Education

High school diploma or GED

Tools

Order entry systems

Pricing tools

Job description

Motion Industries in Philadelphia, PA is seeking a Customer Service Representative to accurately fulfill customer orders and handle incoming calls. The role includes quoting, order entry, pricing negotiations within policy, and coordinating inventory and shipping to ensure customer satisfaction.

You will build relationships to drive repeat business and may assist with backorders and returns. A high school diploma or GED and 0–3 years of related experience are typical requirements.