Customer Service & Order Fulfillment Specialist

Genuine Parts Company; Buena Vista Charter Township (MI); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. You will respond to inquiries, enter orders, and place orders through multiple channels while promoting customer satisfaction.

The role involves pricing discussions, inventory coordination, and collaboration with Account Representatives to ensure timely delivery and accurate shipping decisions.

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience or equivalent.
• Ability to use business systems and internet searching to locate products.

Responsibilities

• Respond to basic customer inquiries about products and quotes; handle order entry.
• Place customer orders by phone, fax, email, electronic methods, or walk-in (counter sales).
• Negotiate sale price and purchase price within parameters to influence gross profit.
• Adjust non-contract pricing to meet customer needs while maximizing profit.
• Build customer relationships to drive repeat business and suggest process improvements.
• Ensure inventory levels are adequate by ordering items as needed.
• Place orders up to $5,000 per line and $10,000 per purchase order without approval.
• Source products from branch inventory, DC inventory, or supplier inventory.
• Determine cost-effective shipping method for customer orders.
• Partner with Account Representatives to ensure customer satisfaction; expedite backorders.
• Handle customer returns when needed.
• Perform other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Computer skills

Product knowledge

Education

High school diploma or GED

Tools

Business systems

Internet searching

Job description

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. You will respond to inquiries, enter orders, and place orders through multiple channels while promoting customer satisfaction.

The role involves pricing discussions, inventory coordination, and collaboration with Account Representatives to ensure timely delivery and accurate shipping decisions.