Customer Service & Order Management Specialist

Genuine Parts; United States; On-site; USD 25,000 - 31,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. The role focuses on order processing, quotes, and maintaining inventory to meet customer needs.

Key tasks include negotiating pricing within parameters, supporting account representatives, and handling returns as needed. A high school diploma or GED and up to three years of related experience are typical requirements.

Qualifications

• Reliability, organization, and attention to detail required.
• Strong written and verbal communication skills.
• Ability to multitask and manage time effectively.
• Moderate computer skills for processing information and using internal systems.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, or walk-in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price within certain parameters.
• May adjust non-contract customer pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business by relating to the customer and driving process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Communication

Multitasking

Time management

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. The role focuses on order processing, quotes, and maintaining inventory to meet customer needs.

Key tasks include negotiating pricing within parameters, supporting account representatives, and handling returns as needed. A high school diploma or GED and up to three years of related experience are typical requirements.