Customer Service & Order Fulfillment Specialist

Frey Consulting Group; Collierville (TN); On-site; USD 38,000 - 48,000; Full time

Job summary

Frey Consulting Group is seeking a detail-oriented Customer Service Representative to join our sales and service team for a leading manufacturing and distribution client headquartered in Collierville, TN. The CSR will handle order validation, pricing and availability requests, shipment status inquiries, and discrepancy management while collaborating with sales and warehouse colleagues.

The ideal candidate has 1–3 years of experience, exceptional verbal and written communication, strong

Qualifications

• 1–3 years of relevant work experience.
• Exceptional verbal, written, and interpersonal skills.
• Strong analytical and problem-solving skills.
• Dependable in attendance and performance.
• Excellent organization and time-management skills.
• Learns quickly and demonstrates attention to detail.
• Adept at balancing and prioritizing competing customer needs.

Responsibilities

• Communicates clearly and professionally with customers via phone and email.
• Proficient in using multiple technology platforms to address customer needs.
• Provides knowledgeable answers about products, pricing, and availability.
• Collaborates with internal departments to meet customer needs.
• Completes order validation to meet or exceed team targets.
• Participates in order allocation to distribution centers per processes.
• Adheres to 360 customer account management for assigned customers.
• Researches and resolves customer reported issues to fix discrepancies promptly.

Skills

Customer service

Communication skills

Problem solving

Time management

Attention to detail

Multitasking

Teamwork

Self-motivation

People-oriented

Process-oriented

Tools

QAD ERP

Esker Order Management

Job description

Frey Consulting Group is seeking a detail-oriented Customer Service Representative to join our sales and service team for a leading manufacturing and distribution client headquartered in Collierville, TN. The CSR will handle order validation, pricing and availability requests, shipment status inquiries, and discrepancy management while collaborating with sales and warehouse colleagues.

The ideal candidate has 1–3 years of experience, exceptional verbal and written communication, strong