Manufacturing Customer Service Specialist

Automatic Data Processing, Inc.; Memphis (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Conectiv Supply Chain Solutions (SCS) in Memphis, TN, is seeking a Customer Service Core Professional to serve as a primary liaison with customers and coordinate cross‑department communication to ensure timely order processing and accurate fulfillment. The role focuses on managing inquiries, resolving issues, and building strong relationships with customers in a manufacturing setting.

Familiarity with CRM systems and ERP knowledge are advantageous, supporting continuous improvement and customer

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• Minimum of 2 years experience in customer service, preferably within a manufacturing or industrial environment.
• Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite.
• Strong communication skills, both verbal and written, with the ability to interact effectively with diverse stakeholders.
• Demonstrated problem-solving abilities and attention to detail.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Coordinate with production, logistics, and quality assurance teams to track orders and resolve any issues affecting delivery or product quality.
• Maintain detailed records of customer interactions, transactions, and feedback to support continuous improvement initiatives.
• Assist in processing orders, returns, and exchanges while ensuring compliance with company policies and industry regulations.
• Identify opportunities to enhance customer experience and communicate insights to management for strategic decision‑making.

Skills

CRM software

Microsoft Office

Communication skills

Problem-solving

Interpersonal skills

Education

High school diploma or equivalent

Associate degree or higher preferred

Bachelor's degree in related field

Tools

SAP/Oracle ERP

Job description

Conectiv Supply Chain Solutions (SCS) in Memphis, TN, is seeking a Customer Service Core Professional to serve as a primary liaison with customers and coordinate cross‑department communication to ensure timely order processing and accurate fulfillment. The role focuses on managing inquiries, resolving issues, and building strong relationships with customers in a manufacturing setting.

Familiarity with CRM systems and ERP knowledge are advantageous, supporting continuous improvement and customer