Customer Care & Order Support Specialist

Orgill,-Inc.; Collierville (TN); Vor Ort; USD 25.000 - 33.000; Vollzeit

Zusammenfassung

Orgill, Inc. in Collierville, TN is seeking a Customer Service Specialist to be the primary contact for customers, sales reps, vendors, and distribution centers. You will resolve inquiries, manage orders, and coordinate with internal teams to deliver timely, accurate support.

This role requires strong communication and problem-solving, proficiency with Salesforce and Office tools, and the ability to multitask in a fast-paced environment while upholding Orgill’s service standards.

Qualifikationen

• High school diploma or equivalent required.
• Associate’s degree preferred, but not required.
• Professional license, certification, or specialized training not required; relevant training may be beneficial.

Aufgaben

• Serve as primary contact for customers via phone and email, providing timely, accurate responses.
• Investigate and resolve order, pricing, shipping, returns, and service issues.
• Process and monitor orders, research discrepancies, track shipments, and communicate status.
• Maintain knowledge of Orgill’s products, services, policies, and procedures.
• Record customer interactions in Salesforce or designated systems for follow-up.
• Collaborate with Sales, DCs, vendors and internal teams to resolve issues.
• Evaluate needs, prioritize requests, escalate complex matters as needed.
• Identify recurring issues and opportunities to improve service efficiency and accuracy.

Kenntnisse

CRM

Problem resolution

Order management

Product knowledge

Documentation

Collaboration

Communication

Attention to detail

Time management

Ausbildung

High School Diploma

Associate’s degree (preferred)

Tools

Salesforce CRM

Microsoft Office

Google Workspace

Jobbeschreibung

Orgill, Inc. in Collierville, TN is seeking a Customer Service Specialist to be the primary contact for customers, sales reps, vendors, and distribution centers. You will resolve inquiries, manage orders, and coordinate with internal teams to deliver timely, accurate support.

This role requires strong communication and problem-solving, proficiency with Salesforce and Office tools, and the ability to multitask in a fast-paced environment while upholding Orgill’s service standards.