Customer Service Representative

Imc Companies Llc; Collierville (TN); On-site; USD 36,000 - 54,000; Full time

Job summary

IMC Companies is seeking a Customer Service Representative in Collierville, TN to enter customer orders and uphold exceptional service for internal and external customers. This role emphasizes accurate data entry in SixWheel and a proactive approach to resolving inquiries.

The position requires rotating weekend shifts, strong communication, organization, and the ability to multitask in a fast-paced logistics environment while maintaining high attention to detail and reliability.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to thrive in a fast-paced environment and multitask.
• Attention to detail and problem-solving skills.
• Collaborative and ethical conduct.

Responsibilities

• Enter all customer orders and maintain service quality for internal and external customers.
• Update dates, ETAs, and confirmations of arrivals and returns as directed.
• Ensure accurate data in SixWheel and related software to execute deliveries.
• Perform basic updates to company software (SixWheel, ADP) as needed.
• Support billing with accurate information and assist with post-delivery billing KPI.
• Provide high-quality customer service aligned with SLAs.
• Other duties as assigned.

Skills

Verbal and written communication

Organizational skills

Time management

Problem solving

Attention to detail

Multitasking

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

D64 - KN Collierville, TN, US

2 days ago Requisition ID: 2212

Schedule

Position Overview: The Customer Service Representative enters all customer orders and maintains a high level of customer service for both internal and external customers.

Essential Job Functions

• Answer customer inquiries quickly, ensure seamless customer support, and monitor all necessary communication channels
• Update important dates and times to include, ETA, ATA, schedules and confirmations of arrivals and empty return in a timely manner defined by supervisor
• Ensure accurate information is in in company-related software (SixWheel) to properly execute the delivery and pickup
• Perform basic updates to company software (SixWheel, ADP, etc.) to meet required service levels
• Deliver the highest quality of customer service as expected in our vendor Service Level Agreements
• Conduct all business in a highly ethical manner, exhibiting behavior, practices, and standards that uphold IMC core values
• Maintain financial accuracy for assigned shipments by verifying vendor costs, identifying discrepancies, and ensuring all required billing information is submitted promptly.
• Partner with Billing teams to facilitate accurate customer invoicing and support the company's 7-day post-delivery billing KPI.
• Perform other duties as assigned

Job Requirements

• This position requires participation in a rotating weekend work schedule. Employees will be assigned either a Saturday workday with Monday off or a Sunday workday with Tuesday off, according to business needs and rotation schedules.
• Solid verbal, written, and collaborative communication skills
• Effective organization, time-management, and problem-solving skills
• Demonstrated ability to thrive in a fast-paced environment
• Great attention to detail
• Ability to multitask

Other Skills/Abilities

• Proficient with Microsoft Office Suite or related software
• Basic data entry skills
• Out of the box thinking. Comfortable to Question Status Quo