Manufacturing CSR - Order Fulfillment & Solutions

Promat by Etex; Maryville (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary with annual review

Fully paid medical, dental, & vision benefits

Outstanding paid time off policy

Student Loan Assistance up to $5,000

Learning and Development Opportunities

Job summary

Promat by Etex is looking for a Manufacturing Customer Service Representative in Maryville, Tennessee. This role focuses on internal customer satisfaction, managing the order fulfillment process, and ensuring smooth communication across departments.

The ideal candidate has exceptional problem-solving skills and can thrive in a fast-paced environment, demonstrating a strong customer focus and attention to detail. Previous experience in customer service and proficiency with Microsoft Office are required.

Qualifications

• Experience in customer service via phone, email, or in-person.
• Proficiency in Microsoft Office primarily required.
• Must possess superb time management and organizational skills.

Responsibilities

• Make independent decisions on issues of escalation and resolution.
• Manage the full purchase order intake process.
• Maintain a positive professional disposition in all customer situations.

Skills

Customer relationship management

Verbal communication

Problem-solving

Attention to detail

Education

Associate or Bachelor Degree

High School diploma

Tools

SAP

Microsoft Office (Word, Excel, Outlook)

Job description

Promat by Etex is looking for a Manufacturing Customer Service Representative in Maryville, Tennessee. This role focuses on internal customer satisfaction, managing the order fulfillment process, and ensuring smooth communication across departments.

The ideal candidate has exceptional problem-solving skills and can thrive in a fast-paced environment, demonstrating a strong customer focus and attention to detail. Previous experience in customer service and proficiency with Microsoft Office are required.