Customer Service & Order Fulfillment Specialist

Motion; Chesapeake (VA); On-site; USD 32,000 - 45,000; Full time

Job summary

Motion Industries in Virginia seeks a Customer Service Representative to accurately fulfill customer orders and manage incoming calls under close supervision. You will respond to inquiries, quote products, enter orders by phone, fax, email or walk‑in, and help maintain inventory while ensuring customer satisfaction and timely shipment.

The role emphasizes reliability, clear communication, and the ability to negotiate pricing within set parameters to support gross profit goals, with opportunities

Qualifications

• High school diploma or GED with 0–3 years related experience.
• Strong written and verbal communication abilities.
• Excellent reliability, organization, and attention to detail.
• Moderate computer skills for email, order entry, and product searches.

Responsibilities

• Responds to basic inquiries and provides quotes.
• Enter customer orders via phone, fax, email, or walk‑in.
• Negotiate sale/purchase prices within parameters to support gross profit.
• Adjust non‑contract pricing to meet customer needs while maximizing profit.
• Build customer relationships to drive repeat business and improve processes.
• Maintain appropriate inventory levels and coordinate shipping methods.
• Source products from branch, DC, or supplier inventories.
• Expedite backorders and prepare shipments; handle returns as needed.

Skills

Customer service

Communication

Multitasking

Time management

Attention to detail

Computer skills

Education

High school diploma or GED

Job description

Motion Industries in Virginia seeks a Customer Service Representative to accurately fulfill customer orders and manage incoming calls under close supervision. You will respond to inquiries, quote products, enter orders by phone, fax, email or walk‑in, and help maintain inventory while ensuring customer satisfaction and timely shipment.

The role emphasizes reliability, clear communication, and the ability to negotiate pricing within set parameters to support gross profit goals, with opportunities