Customer Service & Order Fulfillment Specialist

Motion; Lynchburg (VA); On-site; USD 32,000 - 48,000; Full time

Job summary

Motion Industries seeks a Customer Service Representative in Lynchburg, VA to accurately fulfill customer orders and manage incoming calls. This on-site role supports sales and operations with attention to detail and reliability.

Responsibilities include responding to inquiries, providing quotes, entering orders by phone, fax, email or in person; negotiating pricing within set parameters; maintaining inventory levels, coordinating shipping, expediting backorders and handling returns.

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication skills.
• Ability to multi-task and manage time effectively.
• Moderate computer skills and basic internet research ability.
• Product knowledge is preferred.

Responsibilities

• Respond to basic customer inquiries regarding products, provide quotes, and handle order entry.
• Place customer orders via telephone, fax, email, electronic methods, or walk-in.
• Negotiate sale and purchase prices within parameters to influence gross profit.
• Build customer relationships to drive repeat business and support process improvements.
• Maintain inventory levels and determine cost-effective shipping methods.
• Expedite backorders and handle customer returns as needed.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Time management

Product knowledge

Computer skills

Education

High school diploma or GED

Job description

Motion Industries seeks a Customer Service Representative in Lynchburg, VA to accurately fulfill customer orders and manage incoming calls. This on-site role supports sales and operations with attention to detail and reliability.

Responsibilities include responding to inquiries, providing quotes, entering orders by phone, fax, email or in person; negotiating pricing within set parameters; maintaining inventory levels, coordinating shipping, expediting backorders and handling returns.