Order Fulfillment & Customer Relations Specialist

Motion Industries (MOT); Chesapeake (VA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Vacation time

Sick leave

Holiday pay

Job summary

Motion Industries in Chesapeake, VA is seeking a Customer Service Representative to accurately fulfill customer orders and respond to inquiries. You will enter orders by phone, email, fax, or walk-in, and support inventory and shipping decisions.

The role requires reliable, detail-oriented multitasking, strong communication, and basic computer skills to contribute to customer satisfaction and profitability.

Qualifications

• Responds to basic customer inquiries and provides quotes.
• Places customer orders via telephone, fax, email, or walk-in.
• Maintains accurate order entry and basic pricing within parameters.
• Supports inventory and shipping method decisions.

Responsibilities

• Builds customer relationships to drive repeat business.
• Negotiates price within parameters to support gross profit.
• Coordinates with Account Representatives to ensure customer satisfaction.
• Expedites backorders and manages order accuracy.

Skills

Customer service

Order entry

Communication

Multitasking

Negotiation

Education

High school diploma or GED

Tools

CRM/ERP systems

Microsoft Office

Internet research

Email communication

Job description

Motion Industries in Chesapeake, VA is seeking a Customer Service Representative to accurately fulfill customer orders and respond to inquiries. You will enter orders by phone, email, fax, or walk-in, and support inventory and shipping decisions.

The role requires reliable, detail-oriented multitasking, strong communication, and basic computer skills to contribute to customer satisfaction and profitability.