Customer Service / Order Entry Representative

Kelly; Covina (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

Kelly in Covina, CA is seeking a Customer Service / Order Entry Representative for an onsite, temp-to-hire role. The position pays $21.00 per hour and operates Monday to Friday, 8am–5pm.

You will handle inbound/outbound calls, process orders, manage accounts, and provide excellent customer support to keep operations running smoothly. The role requires strong communication, multitasking, and data accuracy, with proficiency in Word, Excel, Outlook, and Acrobat.

Qualifications

• Able to type 35+ WPM with accuracy.
• Strong phone communication skills and professional etiquette.
• Detail oriented with high level of organization.

Responsibilities

• Take inbound calls and make outbound calls to customers and clients.
• Process orders and assistance with account management.
• Provide professional customer support and answer questions.
• Verify information and maintain accurate data.
• Perform follow-ups and research assignments.
• Route work and coordinate tasks with the appropriate teams.
• Prepare and maintain reports.
• Create, save, and mail letters and other correspondence.
• Update orders with clear, detailed notes.
• Collaborate with team members to keep projects moving.
• Resolve customer issues and provide timely solutions.
• Manage multiple tasks while maintaining accuracy and attention to detail.

Skills

35+ WPM

Excellent phone etiquette

Detail oriented

Multitasking

MS Office

Adobe Acrobat

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Adobe Acrobat

Job description

Monday-Friday 8am-5pm | Covina, CA Onsite | Temp-Hire

Payrate: $21.00/Hour

Ready to put your communication skills to work? We’re looking for an energetic, positive, and detail-oriented Customer Service / Order Entry Representative to join a busy team where no two days are exactly alike!

If you’re a quick learner, great communicator, confident on the phone, and comfortable juggling multiple priorities, this could be a great opportunity to grow your office and customer service skills.

What You’ll Do

• Take inbound calls and make outbound calls to customers and clients
• Process orders and assistance with account management
• Provide professional customer support and answer questions
• Verify information and maintain accurate data
• Perform follow-ups and research assignments
• Route work and coordinate tasks with the appropriate teams
• Prepare and maintain reports
• Create, save, and mail letters and other correspondence
• Update orders with clear, detailed notes
• Collaborate with team members to keep projects moving
• Resolve customer issues and provide timely solutions
• Manage multiple tasks while maintaining accuracy and attention to detail

What We’re Looking For

• Energetic and positive with a professional communication style
• Comfortable working in a fast-paced, high-volume environment
• A strong communicator with excellent phone etiquette
• Detail-oriented and highly organized
• Self-motivated and dependable
• A quick learner who adapts easily to new processes and technology
• Comfortable multitasking and managing competing priorities
• Able to type 35+ WPM with accuracy
• Microsoft (Word, Excel & Outlook)
• Adobe Acrobat

Why This Opportunity?

This is a great opportunity for someone who enjoys helping customers, staying busy, solving problems, and learning something new every day. If you thrive in a team environment and enjoy work that keeps you engaged, we want to hear from you! Bring your positive attitude, communication skills, and attention to detail — and become an important part of the team!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.