Logistics Customer Service Representative I

Kelly; Perris (CA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Transit spending account

Paid holidays

Paid sick leave

Job summary

Kelly is seeking a Logistics Customer Service Representative in Perris, CA to respond to customer inquiries, process orders, coordinate shipments and resolve issues in a timely and professional manner.

This role serves as a liaison between customers, warehouse operations, and internal departments to ensure accurate order fulfillment and excellent service. It also involves administrative tasks and maintaining records in a fast-paced distribution environment.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, logistics, distribution, or warehouse support experience preferred.
• Strong computer skills, including proficiency in Microsoft Office applications.
• Basic typing and data entry skills.
• Familiarity with 10-key data entry.
• Experience with shipping systems such as UPS and FedEx.
• Excellent verbal and written communication skills.
• Strong customer service, organizational, and problem-solving abilities.
• Ability to multitask and work in a fast-paced distribution environment.

Responsibilities

• Build and maintain positive customer relationships by responding to inquiries and resolving issues related to orders, invoices, shipments, inventory, and service requests.
• Process and enter customer orders accurately and efficiently.
• Generate inventory and stock reports to verify product availability.
• Prepare all required documentation associated with customer orders and work requests.
• Coordinate special, expedited, and last-minute shipping requests with Operations and Transportation teams.
• Follow up with internal departments to ensure customer service standards and delivery expectations are met.
• Review and verify invoices to ensure billing accuracy.
• Provide shipping, tracking, and delivery status updates to customers.
• Maintain records of damaged shipments, shortages, and backorders.
• Communicate customer concerns and feedback to management.
• Act as a liaison between customers, warehouse personnel, and office staff regarding account administration, invoicing, and service-related matters.
• Maintain accurate files and documentation for all customer orders and transactions.
• Keep customer-specific procedures and account instructions current and up to date.

Skills

Customer service

Multitasking

Communication skills

Typing skills

Data entry

UPS/FedEx shipping

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Logistics Customer Service Representative

Location: Perris, CA 92570

Pay Rate & Schedule

1st Shift

• Monday-Friday
• 6:00 AM - 2:30 PM
• $19.00 per hour

2nd Shift

• Monday-Friday
• 2:30 PM - 11:00 PM
• $20.00 per hour

Position Summary

The Logistics Customer Service Representative is responsible for providing exceptional customer support by responding to customer inquiries, processing orders, coordinating shipments, and resolving issues in a timely and professional manner. This role serves as a key liaison between customers, warehouse operations, and internal departments to ensure accurate order fulfillment and excellent service. Additional responsibilities include handling administrative and clerical tasks, maintaining records, and supporting daily distribution operations.

Essential Duties And Responsibilities

• Build and maintain positive customer relationships by responding to inquiries and resolving issues related to orders, invoices, shipments, inventory, and service requests.
• Process and enter customer orders accurately and efficiently.
• Generate inventory and stock reports to verify product availability.
• Prepare all required documentation associated with customer orders and work requests.
• Coordinate special, expedited, and last-minute shipping requests with Operations and Transportation teams.
• Follow up with internal departments to ensure customer service standards and delivery expectations are met.
• Review and verify invoices to ensure billing accuracy.
• Provide shipping, tracking, and delivery status updates to customers.
• Maintain records of damaged shipments, shortages, and backorders.
• Communicate customer concerns and feedback to management.
• Act as a liaison between customers, warehouse personnel, and office staff regarding account administration, invoicing, and service-related matters.
• Maintain accurate files and documentation for all customer orders and transactions.
• Keep customer-specific procedures and account instructions current and up to date.

Required Qualifications

• High school diploma or equivalent required.
• Previous customer service, logistics, distribution, or warehouse support experience preferred.
• Strong computer skills, including proficiency in Microsoft Office applications.
• Basic typing and data entry skills.
• Familiarity with 10-key data entry.
• Experience with shipping systems such as UPS and FedEx.
• Excellent verbal and written communication skills.
• Strong customer service, organizational, and problem-solving abilities.
• Ability to multitask and work in a fast-paced distribution environment.

Additional Requirements

• Ability to work in both office and warehouse environments.
• Ability to work overtime, weekends, and holidays as needed to support business operations.
• Strong attention to detail and commitment to accuracy.

Join our team and play a critical role in supporting customer satisfaction and efficient warehouse operations in a fast-paced logistics environment.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Get a complete career fit with Kelly.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.