Order Fulfillment Specialist

Kelly; Indianapolis (IN); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Telemedicine

Term life

Whole life

Disability insurance

Retirement plan

Holiday pay

Job summary

Kelly in Indianapolis is seeking an entry-level specialist focused on customer service, problem-solving, and learning agility. You will interact daily with customers, Sales, and internal stakeholders while managing orders and resolving issues.

The role emphasizes order tracking, system navigation, and clear communication across teams, with training and a defined 18-month contract. Strong communication and detail orientation are essential.

Qualifications

• Entry-level opportunity with a strong focus on customer service and problem-solving.
• Daily interaction with customers, Sales, and internal stakeholders.
• Manage orders, escalations, and process-related issues.
• Healthcare, medical device or regulated-industry experience preferred but not required.

Responsibilities

• Manage customer orders, inquiries, and escalations.
• Track orders, review order history, pricing, and product availability.
• Identify process inefficiencies and SOP gaps; contribute to improvements.
• Navigate multiple systems and communicate solutions clearly to customers.
• Handle a high volume of calls and email requests while maintaining productivity and accuracy.

Skills

Customer service

Problem solving

Analytical thinking

Learning agility

Communication skills

Education

Associate degree or higher

Experience may substitute for degree

Tools

Salesforce Service Cloud

SAP

Tableau

Google Workspace

AI tools (Gemini)

Job description

On-Site Role

Hybrid Schedule - Remote Mon & Fri On-Site Tues, Wed & Thurs: After Training: Hours: 9am - 6pm EST (Can be subject to change for business need)

Training Schedule: 8am-5pm EST

Role Overview

Entry-level opportunity with significant complexity and a strong focus on customer service, problem-solving, analytical thinking, and learning agility. The specialist will interact daily with customers, Sales, and internal stakeholders while managing orders, escalations, and process-related issues.

Key Responsibilities

• Manage customer orders, inquiries, and escalations.
• Track orders, review order history, pricing, and product availability.
• Identify process inefficiencies and SOP gaps and contribute to process improvement.
• Navigate multiple systems and communicate solutions clearly to customers.
• Handle a high volume of calls and email requests while maintaining productivity and accuracy.

Systems / Technology

• Salesforce Service Cloud - highly preferred.
• SAP - preferred; Roche-specific SAP experience is not required.
• Tableau and Google Workspace.
• Comfortable using AI tools such as Gemini is a plus.
• Strong overall computer literacy and ability to navigate systems efficiently are important.

Ideal Candidate

• Strong customer service background, preferably in a call center/customer support environment.
• Excellent problem-solving and analytical skills.
• High learning agility and ability to absorb a broad range of information.
• Detail-oriented, proactive, self-motivated, and able to see issues through to resolution.
• Takes ownership rather than immediately escalating problems.
• Strong communication skills and professional presence.
• Healthcare, medical device, diagnostics, or other regulated-industry experience is preferred but not required.

Education

• Associate degree or higher is preferred/expected.
• Candidates without a degree may still be considered if they have substantial, directly relevant experience (e.g., 10+ years in customer service/order management and strong ERP/CRM experience).

Training & Schedule

• 9-12 weeks of onsite, classroom-based training, including shadowing.
• Initial schedule: approximately 9:00 AM-6:00 PM, subject to business needs.
• Contract duration: 18 months, with potential opportunities to extend or pursue other positions.

Benefits

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type.

• medical
• dental
• vision
• telemedicine
• term life
• whole life
• accident insurance
• critical illness
• a legal plan
• short-term disability
• retirement savings plan
• service bonus
• holiday pay plans (earn up to eight paid holidays per benefit year)
• transit spending account
• paid sick leave

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Additional Information

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.