Customer Service Representative

Kelly; Covina (CA); On-site; USD 25,000 - 33,000; Part time

Job summary

Kelly is seeking a Customer Service / Order Entry Representative to support a busy Covina office. This onsite role handles calls, entry of orders, and data maintenance in a fast-paced environment.

You will manage multiple priorities, ensure data accuracy, and collaborate with teams to resolve issues. Strong typing (35+ WPM) and MS Office skills are essential for success in this role.

Qualifications

• Energetic and positive with professional communication.
• Fast-paced, high-volume environment experience.
• Excellent phone etiquette and clear communication.
• Detail-oriented and highly organized.
• Able to type 35+ WPM with accuracy.

Responsibilities

• Take inbound calls and make outbound calls to customers and clients.
• Process orders and assist with account management.
• Provide professional customer support and answer questions.
• Verify information and maintain accurate data.
• Perform follow-ups and research assignments.
• Route work and coordinate tasks with teams.
• Prepare and maintain reports.
• Create, save, and mail letters and other correspondence.
• Update orders with detailed notes.
• Collaborate with team members to keep projects moving.
• Resolve customer issues and provide timely solutions.
• Manage multiple tasks with accuracy.

Skills

Phone etiquette

Multitasking

Data entry

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Adobe Acrobat

Job description

Customer Service / Order Entry Representative

Monday-Friday 8am-5pm | Covina, CA Onsite | Temp-Hire

Ready to put your communication skills to work? We’re looking for an energetic, positive, and detail-oriented Customer Service / Order Entry Representative to join a busy team where no two days are exactly alike!

If you’re a quick learner, great communicator, confident on the phone, and comfortable juggling multiple priorities, this could be a great opportunity to grow your office and customer service skills.

What You’ll Do

• Take inbound calls and make outbound calls to customers and clients
• Process orders and assistance with account management
• Provide professional customer support and answer questions
• Verify information and maintain accurate data
• Perform follow-ups and research assignments
• Route work and coordinate tasks with the appropriate teams
• Prepare and maintain reports
• Create, save, and mail letters and other correspondence
• Update orders with clear, detailed notes
• Collaborate with team members to keep projects moving
• Resolve customer issues and provide timely solutions
• Manage multiple tasks while maintaining accuracy and attention to detail

What We’re Looking For

• Energetic and positive with a professional communication style
• Comfortable working in a fast-paced, high-volume environment
• A strong communicator with excellent phone etiquette
• Detail-oriented and highly organized
• Self-motivated and dependable
• A quick learner who adapts easily to new processes and technology
• Comfortable multitasking and managing competing priorities
• Able to type 35+ WPM with accuracy
• Microsoft (Word, Excel & Outlook)
• Adobe Acrobat

Why This Opportunity?

This is a great opportunity for someone who enjoys helping customers, staying busy, solving problems, and learning something new every day. If you thrive in a team environment and enjoy work that keeps you engaged, we want to hear from you!

Bring your positive attitude, communication skills, and attention to detail — and become an important part of the team!