Client Support Analyst

Kelly; San Diego (CA); On-site; USD 29,000 - 30,000; Full time

Job summary

Kelly is seeking a Client Support Analyst to join our team in San Diego, CA, supporting a premier client. The role focuses on delivering outstanding service by responding to inquiries via phone and email, coordinating with internal departments, and assisting at the front desk to keep daily operations running smoothly.

Top candidates will have a high school diploma, about 1 year of customer service experience, and strong verbal and written communication skills; being tech-savvy and organized

Qualifications

• 1 year of customer service experience (preferred).
• Strong verbal and written communication skills.
• Tech-savvy with the ability to navigate multiple systems and platforms.
• Organized, detail-oriented, and able to multitask in a fast-paced environment.
• Legal industry experience a plus but not required.

Responsibilities

• Respond to client inquiries via phone and email with professionalism and urgency.
• Collaborate with other departments to ensure timely issue resolution and enhance client experience.
• Assist at the front desk and support daily office operations to maintain a smooth workflow.
• Facilitate hybrid legal proceedings via Zoom and manage document-related tasks for seamless communication.
• Deliver outstanding client service from start to finish.

Skills

Customer service

Communication skills

Tech-savvy

Education

High school diploma or equivalent

Job description

Description
For those who want to keep growing, learning, and evolving. We at Kelly hear you, and we’re here for you! We’re seeking a Client Support Analyst to work at a premier client in San Diego, CA Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Salary/Pay Rate/Compensation:

$21-$22/hour

Monday- Friday- 8:00am- 5:00pm

What’s a typical day as Client Support Analyst? You’ll be:

• Responding to client inquiries via phone and email with professionalism and urgency, ensuring a positive first impression.
• Collaborating with other departments to ensure timely issue resolution and enhance overall client experience.
• Assisting at the front desk and supporting daily office operations to maintain a smooth workflow.
• Facilitating hybrid legal proceedings via Zoom and managing document-related tasks to ensure seamless communication.
• Delivering outstanding client service from start to finish, making every interaction count.

Why you should apply to be Client Support Analyst:

• Enjoy a competitive pay rate that reflects your skills and experience.
• Work in a dynamic environment where your contributions directly impact client satisfaction.
• Collaborate with a supportive team dedicated to delivering exceptional service.
• Opportunity to gain experience in the legal industry, enhancing your professional profile.

This job might be an outstanding fit if you:

• Have a high school diploma or equivalent (required).
• Bring 1 year(s) of customer service experience (preferred).
• Possess strong verbal and written communication skills to effectively engage with clients.
• Are tech-savvy with the ability to navigate multiple systems and platforms efficiently.
• Are organized, detail-oriented, and capable of multitasking in a fast-paced environment.
• Have legal industry experience (a plus but not required).

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Get a complete career fit with Kelly.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.