Customer Service Team Lead & Operations Coach

Harristeeter; Raleigh, Northern (NC, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Harris Teeter is seeking a Full Time Assistant Customer Service Manager in Raleigh, NC to supervise up to 120 associates across Customer Service and accounting functions. You will support the Department Manager in directing and evaluating staff to ensure outstanding service and sales performance.

The role requires a high school diploma or GED and 1–3 years of related experience, with strong leadership and communication skills. Expect a hands-on, team-focused environment with on-site work.

Qualifications

• High school diploma or GED required; one to three years related experience or training preferred.
• Commitment to unparalleled customer service and strong communication skills.
• Ability to supervise and coordinate multiple tasks in a fast-paced environment.

Responsibilities

• Supervise up to 120 associates in Customer Service and accounting office.
• Assist Department Manager with direction, coordination and evaluation of departments.
• Provide coaching and feedback to associates who are not in compliance with expectations.

Skills

Supervisory skills

Communication skills

Interpersonal skills

Flexibility

Customer service

Education

High school diploma or GED

Tools

HT Internet software

E-mail

Inventory software

Spreadsheet software

Word Processing software

Job description

Harris Teeter is seeking a Full Time Assistant Customer Service Manager in Raleigh, NC to supervise up to 120 associates across Customer Service and accounting functions. You will support the Department Manager in directing and evaluating staff to ensure outstanding service and sales performance.

The role requires a high school diploma or GED and 1–3 years of related experience, with strong leadership and communication skills. Expect a hands-on, team-focused environment with on-site work.